Shipping policy

Shipping Policy

Effective June 2026

At The Perfect Bookshelf, every order is handled with care so your shelving system arrives safely, efficiently, and with full transparency throughout the process.

This Shipping Policy explains where we ship, how orders are fulfilled, what timelines to expect, and what to do if there is an issue with delivery.

Where We Ship

We currently ship within the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Shipping to Alaska, Hawaii, and U.S. territories may be limited or subject to additional shipping charges. If your address falls outside the contiguous United States, please contact us before placing your order so we can confirm availability and estimated shipping costs.

Free Shipping Eligibility

Free Ground Shipping is available for eligible orders that meet the following conditions:

  • The order ships within the contiguous United States.
  • The total order value is $600 or more before taxes and after any discounts.
  • The order does not include clearance, final sale, or otherwise excluded items.

If an order does not qualify for Free Ground Shipping, available shipping rates will be shown at checkout.

How We Ship

Most orders ship via FedEx or UPS.

Depending on the size, weight, destination, and configuration of your order, we may use the best available shipping method to ensure the safest and most efficient delivery.

Expedited shipping options, when available, may be shown at checkout. Expedited shipping affects transit time only and does not shorten production or order processing time for made-to-order products.

Made-to-Order Production & Processing Times

The Perfect Bookshelf systems are made to order.

Custom shelf systems typically ship within 25 business days after the order is confirmed.

Business days are Monday through Friday and exclude weekends, federal holidays, and workshop closures.

Our fulfillment location is in Greenwich, Connecticut.

Please note that production and shipping timelines are estimates. They may vary due to order volume, material availability, supplier delays, seasonal demand, carrier disruptions, or workshop maintenance.

If your order is affected by a significant delay, we will notify you as soon as possible.

Transit Times

Once your order has shipped, transit time is typically 2 to 7 business days, depending on your location and the carrier’s delivery schedule.

You will receive an email with tracking information once your shipping label has been created. Please allow up to 12 hours for tracking information to update in the carrier’s system.

Order Accuracy & Address Changes

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before placing your order. We are not responsible for delays, additional shipping costs, failed deliveries, or lost packages caused by incorrect or incomplete addresses.

If you need to request an address change, please contact us as soon as possible at info@perfectbookshelf.com.

Once an order has entered production or has been prepared for shipment, address changes may not be possible.

Delivery Responsibility

Customers are responsible for monitoring tracking updates and making appropriate arrangements to receive their delivery.

For larger orders, we recommend inspecting the packages as soon as they arrive and keeping all packaging materials until you have confirmed that the order is complete and in good condition.

If the carrier marks a package as delivered, but you cannot locate it, please first check with neighbors, building management, mailrooms, reception desks, or any secure package areas associated with your delivery address.

We are not responsible for packages that are confirmed as delivered by the carrier and are later lost, misplaced, or stolen.

Damaged Packages or Missing Items

If your order arrives damaged, or if any item appears to be missing, please contact us within 5 business days of delivery at info@perfectbookshelf.com.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the exterior packaging
  • Photos of the interior packaging
  • A brief description of the issue

Please keep all original packaging materials until the issue has been reviewed. Carriers may require packaging documentation as part of the claims process.

Depending on the situation, we may repair, replace, or help resolve the affected part of your order at our discretion.

Shipping Insurance

Orders of $600 or more are insured during transit.

For lower-value orders, optional shipping insurance may be offered at checkout when available.

Shipping insurance applies only to loss or damage that occurs while the package is in transit. It does not apply to packages confirmed as delivered by the carrier and later lost, stolen, or misplaced.

Custom Order Changes & Cancellations

Custom shelf systems are made to order.

Once production begins, modifications, cancellations, or changes may not be possible.

If you need to request a change, please contact us immediately at info@perfectbookshelf.com. We will do our best to accommodate your request before production begins, but we cannot guarantee that changes can be made after an order is confirmed.

Force Majeure

Shipping or production may be delayed by events outside our reasonable control, including but not limited to:

  • Severe weather
  • Carrier delays or disruptions
  • Labor strikes
  • Natural disasters
  • Public health emergencies
  • Supplier delays
  • Transportation interruptions
  • Other circumstances beyond our control

We will make reasonable efforts to notify you if your order is affected by a significant disruption.

Returns & Refunds

For information about returns, exchanges, refunds, or product concerns, please review our Return Policy:

www.perfectbookshelf.com/return-policy

Because custom shelf systems are made to order, return eligibility may be limited. Please review the Return Policy carefully before placing your order.

Need Assistance?

We’re here to help.

Email us at info@perfectbookshelf.com and include your order number whenever possible.